Receptionist (Internal)

The Receptionist is the first point of contact for visitors, clients and stakeholders entering the Agency, supporting front desk management, information flow and institutional communication.

1. 01Receive, refer and direct visitors and clients to the appropriate personnel.
2. 02Answer, screen and forward incoming phone calls professionally.
3. 03Receive, register, sort and distribute daily mail and deliveries to staff.
4. 04Ensure timely responses to enquiries and correspondence to and from the Institute.
5. 05Prepare boardrooms for scheduled meetings.
6. 06Maintain a safe and clean reception area in line with institutional procedures.
7. 07Perform any other duties assigned by the supervisor.

• Bachelor's degree in Social Work, Social Administration, Business Administration, Public Administration, Secretarial Studies or a related discipline.
• Experience in a high-traffic government, corporate or service-centre environment is an added advantage.
• Proficiency in MS Office applications including Word, Excel and Outlook.
• Strong record-keeping, documentation, verbal and written communication skills.
• Customer-service orientation and ability to handle diverse clients professionally.
• Fluency in English; knowledge of additional local languages is an advantage.